PQ Global understands that accessing and using digital learning materials should be straightforward. If you experience a technical issue or need help understanding how to access the content provided, our team can discuss the problem and help identify the appropriate next steps.
This page explains the types of technical enquiries you can raise with PQ Global and the information to provide when requesting assistance.
If you have difficulty accessing course content or opening digital learning resources supplied by PQ Global, contact us with details of the issue.
Where relevant, explain which resource you are trying to access, what happens when you open it and whether an error message appears. This information can help us understand the problem more clearly.
You can contact PQ Global about issues such as:
Support will depend on the nature of the issue and the resources supplied by PQ Global.
When reporting a technical issue, please provide enough information for us to assess it.
Include the name of the course or resource, a brief description of the problem, the device and software you are using, and any error message you receive. If possible, explain the steps you took before the issue occurred.
Please do not send passwords, payment details or other sensitive information when reporting a technical problem.
Education providers, colleges, training organisations and businesses may have different technical requirements for their learning materials.
If you need help with a supplied file format, content layout or the way materials display on your system, explain your organisation's requirements. We can discuss the issue and clarify what assistance is possible within the agreed scope of work.
Requests involving changes to the content, new formats or additional technical work may require separate agreement.
Try these basic checks first:
These checks may help identify the cause of a simple access problem.
What should I do if a course file will not open?
Check that you have compatible software installed. If the problem continues, contact PQ Global and identify the affected file.
Can I request help with a corrupted or incomplete file?
Yes. Describe the issue and provide the resource name so we can assess the problem.
Can PQ Global help with file format questions?
You can contact us to discuss the formats available for the supplied learning materials and your organisation's requirements.
Does technical assistance include changes to course content?
Technical assistance relates to access and file-related issues. Content changes or additional development may need a separate agreement.
If you need help with a digital learning resource supplied by PQ Global, contact us with a clear description of the issue. We will review your enquiry and discuss the appropriate next steps based on the materials and support required.